frequent-questions

Make an order From the home page www.naranjasche.com, you can see the available product categories: oranges, mandarins, lemons, etc. 1. Enter, you will see the products and formats box. 2. Add the products you want and the quantity to the "shopping cart". 3. To complete the purchase process you must be registered: If you are already registered on our website - You only have to put your email account and your password. In the event that you do not remember it, you can click on "Forgot your password?" and a new one will be sent to you. If this is the 1st time you buy and you are NOT registered Steps to make an order: NOTE: we recommend that all the data you enter in the forms be in CAPITAL LETTERS and if it’s possible without accents, as this causes fewer errors for delivery companies. 1º) Indicate the Billing address, if you have already requested other times, this will be recorded. You can mark it to be the same as the billing address or different. 2º) Indicate the shipping address in case it is different from the billing information. NOTE: Please provide a mobile phone where you can be reached in case any unforeseen event arises during the delivery of the order. 3º) Select the expected delivery date, to the right of the field you have a drop-down calendar with the dates available for the reception of your box of oranges. 4th) Add those delivery notes that help you receive your organic citrus fruits in the "Delivery Notices" section. NOTE "Delivery Notices": Keep in mind that those indications that you include here, facilitate that the distribution is satisfactory, but that they are NOT mandatory on the part of the delivery company. The hours must be as wide as possible, being able to indicate mornings or afternoons, but not narrow time bands. Even in certain towns, the pre-established routes prevent it from being selected between mornings and afternoons. If you have questions about this, write to us and we will inform you about the delivery times in your town. Indicate if the house has a doorman, a neighbor or a nearby business premises that can take care of the package. 5º) You must choose the payment method: - Credit card - Pay-Pal 6º)Check that the order details are correct and click on "Place the Order" If you prefer to order in another way, you can choose: Email: pedidos @naranjasche.com By phone: 0034 963172344 By Whatsapp: 0034 697210298 Send us an email to orders@naranjasche.com indicating: • Name and surname • Complete delivery address. • Contact telephone number (preferably mobile). • Delivery date and notes. • Product you want, type of container and number. • Way to pay. Call us at: 0034 963 17 23 44 Customer service hours: From 9:00 a.m. to 3:00 p.m. and from 4:00 p.m. to 6:00 p.m. from Monday to Thursday and on Fridays only in the morning from 9:00 a.m. to 2:00 p.m. If the schedule does not suit you, you can leave your information 24 hours a day on the answering machine and we will contact you as soon as possible. Send us a WhatsApp to the phone: 0034 697 210 298 2.

How are the boxes shipped? How long does it take to arrive? Shipment: - Shipments are made through a transport company (UPS) that delivers within 48 hours of having collected the fruit from our fields. - Shipments of oranges leave Sagunto (Valencia) from Monday to Wednesday, with which, deliveries are made from Wednesday to Friday. Orders: - Orders placed before 10:00 am will leave the same day. - Orders placed after 10:00 am, are already prepared the next day.

What are the available forms of payment? Credit card: When you ordering online, you have the possibility to pay with the credit card option where you will enter your data directly. Payment is made through the bank's secure payment gateway, through which we do not receive any information from your card, that is, you operate directly with the bank. For security reasons, it could happen that the computer system does not let you carry out the transaction due to any errors that it perceives, so we apologize if the operation is unsuccessful. In that case, you can call us at 96 317 23 44 and choose the payment method you prefer or provide us with the card details and we will pass it on manually. If you do not order online and want to pay by credit card, let us know by calling us (96 317 23 44) and we will do it without any problem. Pay-Pal: To do this, you must have an open Pay-Pal account. Payment is made through said account in a totally secure way.

How long do oranges keep in good condition? What about mandarins? It’s a difficult question, as it depends on many factors such as: Storage place: to keep them for a longer time, the ideal would be to keep them in the refrigerator. If not possible, in a cool place. For example, it is not the same to keep fruit on the balcony of the house than inside near a radiator. Storage conditions: The lower the temperature, the longer they will be kept. Oranges can be stored at temperatures between: 0 and 1 degress of 8 and 12 weeks. 4th and 7 degress from 4 to 6 weeks. Clementines are more sensitive and it is recommended to store them between 5 and 9 degress. Not all varieties of citrus bear the cold equally, for example the varieties of Clentine, Clemenvilla and Fortune stain at low temperatures. Harvest time: each variety of citrus is suitable for harvesting for about 2 months or so. But it is not the same, the fruit collected at the beginning of this period than when several weeks have passed since it begins to be collected. Temperatures in the field: if the temperatures in the field the weeks before have been high, the fruit accelerates its metabolism and will last less time at home. Climatology: specifically, rainfall. When it rains the days before harvesting, the fruit absorbs more water and the citrus peel is more humid than usual. This causes the fruit to last much less in your home and can cause premature rotting problems. No two oranges are identical: in the same way, some people live longer than others, some oranges "live" longer than others. It is possible for an orange to deteriorate much earlier than the rest of its boxmates. All that said, under normal conditions, oranges can last for an average of 15 to 30 days. Clementines have a shelf life a little less than 10 to 20 days. These periods are indicative.

Minimum Order of Oranges, Clementines, Lemons and Pomegranates. The minimum order is 8 Kg. In the complete boxes of: Oranges for juice, Oranges for Table, Clementines, Lemons and Pomegranates. Box Formats. We have four formats, both for Oranges and Clementines, Lemons and Pomegranates: 8 Kg | 13 Kg | 18 Kg The weights are approximate, however, we weigh the boxes so that they weigh as indicated. Keep in mind that fruit loses weight over time and the weights vary. The boxes are made of very resistant recycled cardboard, covered and strapped.

It is not necessary to keep them in the refrigerator, but we recommend that you put them in a cool place and that they do not receive direct light so that they will keep for a longer time. In any case, it is true that the refrigerator is where they are kept the longest, although at home, we do not usually have such large refrigerators.

You can choose between different payment method. Payments through the Web made by credit card or Pay-Pal, are charged at the time of ordering, this operation is foreign to us, it is carried out directly by the client with the bank or Pay-Pal, depending on the case. If you don't like them, please contact us, we'll send you another box or give you a refund.

Customer question: "I live in a remote town, will the oranges get to me?" Orders can reach any point of the peninsula of the national territory. There is no problem in delivering the citrus boxes in towns, outskirts of urban centers, urbanizations, etc. The only drawback of isolated addresses may be that delivery companies only pass at a certain time or even that delivery is demonstrated within 48 hours. instead of 24. Remember to provide us with the instructions that help to make the delivery and a mobile phone where we can reach you.

We are not perfect, nor do we pretend to be, but rest assured that we strive every day to improve, to offer a quality and 100% ecological product. Working with bio fresh fruit is complicated, it is not like manufacturing nuts, where doing the same thing every day and offering the same product is easier. The harvest depends on many factors of the field, temperatures, rains, winds, frosts, irrigation, varieties, pests, etc. The external influences are enormous. But this is no excuse for us not offering quality organic Valencian citrus fruits in accordance with your expectations. That said, all we want is that our customers are satisfied and the only thing we ask is customers like you, that when they have a problem with our product or service, they tell us openly. We will do everything possible to solve it, so that you are satisfied, that is always our priority. In the event that you are not happy with the product, the delivery or the service, we give you a choice between two options: 1st - We send you a new box of organic oranges or mandarins so that you can check that it has been a specific event and that the quality standard is correct. 2nd - We give you your money back. To do this, simply tell us: - By phone: 0034 96 317 23 44 - By mail: info@naranjasche.com

Shipping costs Who said that sending oranges home is expensive? There are NO excuses for not enjoying a good box of freshly picked organic oranges at home. The prices of all our boxes of organic citrus fruits available on our website, the price of transport depends on the country. "Buy without fear" that the price of the best natural oranges offered by Naranjas Ché will go up. You won't have to worry about anything other than eating some delicious clementine oranges and tangerines, with no last minute scares. From the field to home, you just have to try our freshly picked organic oranges for your enjoyment. DISTRIBUTION OF ORDERS: - The collection days are Monday, Tuesday and Wednesday. - The days of home delivery are depending on the country, between 48-72h. The oranges are harvested and shipped to the address indicated on the first business day after placing an order, so that they will arrive at your house directly from the tree, without going through cold rooms and without any additional cost for transport. Each order for us is the illusion of bringing authentic 100% natural oranges directly to your home, and also without having to pay separate shipping costs. * You will receive your oranges and mandarins at home without paying postage on the peninsula. * The price of each box with transport depends on the country to which it is sent, from our fields in Valencia to your home. If you still have any questions about this, you can: - Call us by phone at 003496 317 23 44. - Write us an email to info@naranjasche.com - Visit our "Frequently Asked Questions" section.